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Return Policy

Returns

Here at mengxinbrother we aim to exceed all of our customers expectations. However, we do realised that from time to time, you may need to return or cancel and item that you have purchased. Please see the points below:

  • We must be informed of any return issue within 30 days     of the original purchase date.

  • Before returning any product(s), please ensure that     you have read our Terms & Conditions.

  • Any product(s) returned must be in a re-saleable     condition and in the original packaging with any documentation as     supplied.

  • The product(s) must not have been fitted, run or     tested on the vehicle. If the item has been fitted, run or tested, then     the return will be processed as a warranty claim.

  • Electrical items must not have been taken out of its     packing if returning as an incorrect part.

  • The buyer is responsible for all return postage costs,     unless agreed with us beforehand.

  • Items returned outside of the returns period specified     may be subject to a surcharge of 20% (This charge is due to restocking the     unwanted item after the 30 day period).

  • The product(s) packaging must not be damaged in any     way, shape or form. If returning an item, please re-box or re-bag it. Do     not send the item back with the delivery label attached directly on to the     packaging. 

Before sending an item back to us, you first of all need to obtain a Returns Authorisation Number. To get a Returns Authorisation Number, please see the steps below:

  • Click on My Account and log in using your email and     password that was used when you created your account. If you have     purchased a product outside of our website (ie, over the phone, eBay,     Amazon etc), you will need to set up a new account.

  • Once logged in, click on Returns and then select      New Returns Request.

  • A form will load requesting basic information. Once     completed, click on Submit Returns Request.

  • A Returns Authorisation Number will then be generated     and emailed to you.

Once you have obtained a Returns Authorisation Number, please send the item(s) back along with the tear off slip on the back of your invoice. Ensure you fill in your Name, Contact Number, Returns Authorisation Number and Invoice Number.

 

How To Return Your Item

Once you have received a RTN number, an email acknowledgment will be sent requesting further information if necessary.

Please then return your item(s) in original packaging, securely packaged with the returns slip from your original invoice enclosed. Clearly mark the outside of your package with the returns number.

We recommend using an insured service as mengxinbrother is not responsible for the loss or damage of any goods returned. The customer is responsible for all postage costs unless specifically agreed and confirmed in advance.

A cost effective site to use for returning parts is www.mengxinbrother.com. We are in no way affiliated to this site and any return method may be used.

All returns must be received within 30 days of receiving a Returns Authorisation Number. Upon receipt the return will be inspected at our discretion a credit may be refused. If the item has been sent back to us for a warranty claim, we will forward the item on to our supplier.

Items returned without an authorisation will be refused and may be disposed of.

 

Please note, we aim to have all returns processed and refunded (where applicable) within 48 hours of us receiving the item(s). 

 


 



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